ICT-driven digital tools to support smallholder farmers are arguably inevitable for agricultural development, and they are gradually evolving with promising outlook. Yet, the development and delivery of these tools to target users are often fraught with non-trivial, and sometimes unanticipated, contextual realities that can make or mar their adoption and sustainability. This article unfolds the experiential learnings from a digital innovation project focusing on surveillance and control of a major banana disease in East Africa which is being piloted in Rwanda.

Extension and advisory services (EAS) perform an important role in agricultural development and help reduce hunger and poverty. Development efforts are increasingly complicated because of challenges such as natural resource depletion and climate change. Agricultural development frameworks have moved from a linear to a more complex systems perspective. Many scholars today use the agricultural innovation systems (AIS) framework as a conceptual model.

Mounting evidence points to the fact that climate change is already affecting agriculture and food security, which will therefore make the challenge of ending hunger, achieving food security, improving nutrition, and promoting sustainable agriculture even more difficult (FAO 2016). Through Sustainable Development Goal (SDG) 13, the 2030 Agenda calls for strengthened resilience and adaptive capacity in response to natural hazards and climate-related disasters globally.

In early 2020, GFRAS provided support to the Agricultural Extension in South Asia (AESA) Network and the Bangladesh Agricultural Extension Network (BAEN) in order to customize one of the NELK Modules in the context of Bangladesh. The BAEN Executive Committee selected the GFRAS NELK Module 7 on ‘Facilitation for Development’ for customization. AESA and BAEN jointly implemented the development of the customized module for Bangladesh. The process of customization consisted of five phases spread over a span of six months.

Extension and advisory services (EAS) play a key role in facilitating innovation for sustainable agricultural development. To strengthen this role, appropriate investment and conducive policies are needed in EAS, guided by evidence. It is therefore essential to examine EAS characteristics and performance in the context of modern, pluralistic and increasingly digital EAS systems. In response to this need, the Food and Agriculture Organization of the United Nations (FAO) has developed guidelines and instruments for the systematic assessment of national EAS systems.

Extension and advisory services (EAS) play a key role in facilitating innovation processes, empowering marginalized groups through capacity development, and linking farmers with markets. EAS are increasingly provided by a range of actors and funded from diverse sources. With the broadened scope of EAS and the growing complexity of the system, the quantitative performance indicators used in the past (for example related to investment, staffing or productivity) are no longer adequate to assess the performance of EAS systems.

Extension and advisory services (EAS) play a key role in facilitating innovation processes, empowering marginalized groups through capacity development, and linking farmers with markets. Advisory services are increasingly provided by a range of actors and funded from diverse sources. With the broadened scope of EAS and the growing complexity of the system, the quantitative performance indicators used in the past (e.g. related to investment, staffing or productivity) are not adequate anymore to understand whether the system is well-functioning.

The process of knowledge brokering in the agricultural sector, where it is generally called agricultural extension, has been studied since the 1950s. While agricultural extension initially employed research push models, it gradually moved towards research pull and collaborative research models. The current agricultural innovation systems perspective goes beyond seeing research as the main input to change and innovation, and recognises that innovation emerges from the complex interactions among multiple actors and is about fostering combined technical, social and institutional change.

Undertaking Capacity Needs Assessment (CNA) is critical for organizing appropriate capacity development interventions. AESA organised four workshops on CNA of EAS in India, Sri Lanka, Bangladesh and Nepal with the following objectives. 
1. Identify capacity gaps among EAS providers 
2. Finalise a methodology for undertaking capacity needs assessment.