For smallholder agriculture to prosper and transform itself, access to rural services is essential. Rural services that enable smallholders to overcome constraints to increase their productivity, manage their farms as a sustainable business, link to inputs and outputs markets and act collectively to improve their livelihoods are a first line of action to reduce rural poverty. Undoubtedly, improving rural services has long been on the development agenda.

This decision guide is intended to help extension professionals and their organizations make informed decisions about which extension method and approach to use for providing information, technologies and services to rural producers and to facilitate interactions and knowledge flow. Expected users include field-based rural advisors, extension managers and programme planners.

Following their first formation in Indonesia over 25 years ago, Farmer Field Schools (FFS) have served as a “proof of concept” of how transformative learning can help governments, donors and development stakeholders achieve development objectives. The FFS approach, which has now been used in more than 90 countries by more than 12 million small farmers (FAO, 2016), not only creates a space in which the practical needs of smallholders to solve production-related issues can be addressed but also fosters personal and community-level transformation through empowerment.

This brochure presents the Programme on Bridging the Rural Digital Divide, that begun in 2003 under the implementation of the Food and Agriculture Organization of the United Nations (FAO). The programme highlighted innovative approaches to knowledge exchange that were taking advantage of new (at that time) digital technologies, and that were based on synergies between information management and communication for development. At the time this was referred to as "information and communication for development"(ICD).

This brochure is on the Virtual Extension and Research Information and Communication Network (VERCON), a conceptual model that any country can use and adapt to improve access to agricultural information and knowledge sharing and to strengthen the linkages between rural institutions and individuals, using information and communication technologies.

This course aims to guide actors in member countries in effectively enhancing country capacity and to ensure that programmes and projects lead to truly effective and sustainable change. It consolidates existing knowledge, tools and lessons learned from FAO’s work.