Agricultural extension in sub-Saharan Africa has often been criticised for its focus on linear knowledge transfer, and limited attention to systemic approaches to service delivery. Currently, the region is experiencing a new-ICT revolution and there are high expectations of new-ICTs to enhance interaction and information exchange in extension service delivery. Using an innovation systems perspective, we distinguish the roles demand-articulation, matching demand and supply, and innovation process management for innovation-intermediaries.

Rapid Appraisal of Agricultural Innovation Systems (RAAIS) is a peer-reviewed research for development tool that has been developed, tested and used in 18 countries across 3 continents.

RAAIS supports the identification and analysis of complex agricultural problems in agrifood systems. The joint assessment of problems and identification of innovations to overcome these problems with farmers, policymakers, private sector and other stakeholders provides a starting point for collective action towards achieving development outcomes and impact.