Explicitly integrating reflection in the learning process of multi-stakeholder processes (MSPs) increases the likelihood that purposeful change will occur. When reflectivity is made part of learning in MSPs, learning will become clearer and better articulated and it will contribute more strongly to purposeful change in a complex context. MSP facilitators should deliberately include reflective learning sessions and tools in the process design and implementation.

This manual describes a number of tools that can be used in courses to facilitate the process of reflecting on the knowledge and experiences participants acquire, with the aim of making their leaning more explicit and articulated and contribute to their professional performance in their own working context. 

The New Extensionist is a global view of extension and advisory services (EAS) that reinvents and clearly articulates the role of EAS in the rapidly-changing rural context. It argues for an expanded role for EAS within agricultural innovation systems (AIS) and development of new capacities at different levels to play this role.

The presented model of operations capacity planning allows obtaining quantitative dimensions of the service system parameters for Administrative Services Centre. A methodology for the practical application of this model has also been presented here. The present paper aims at offering support for operations managers in the service sector for decision making regarding the operations capacity. The paper was presented at 7th annual International scientific conference "New dimensions in the development of society", held in Jelgava, Latvia, in 2011. 

The Policy Compendium for Rural Advisory Services (RAS) is a tool that contributes to filling the gap between the rural advisory services (RAS) policy environment and RAS efforts in the field. It helps direct decisions and facilitate successful policy processes and outcomes in extension and advisory services by making knowledge accessible, fostering synergies and promoting policy processes to improve RAS and rural development. It has two purposes.