The quality of rural extension and advisory services is a crucial element in fostering innovation and rural development. This article aims to clarify the concept of quality of rural extension and to develop a preliminary theoretical framework. An ample literature review was conducted in search of articles on service quality and quality of rural extension and advisory services. The first part presents the main results of the literature search on quality of extension services. The definition of quality is not universal.
In 2011, the Platform for African European Partnership on Agricultural Research for Development (PAEPARD) launched the Users-led Process (ULP) to better articulate users’ needs in a multi-stakeholder research and innovation (R&I) partnership. The ULP comprises six critical steps: (1) Identification of a federating theme; (2) Desk review; (3) Introduction workshop; (4) Multi-stakeholder research question inception workshop; (5) Concept note development; (6) Full proposal development.