A platform of farmers, retailers and service providers, civil society organisations, NGOs, government officials, and researchers improves livelihoods in Rwanda. Through interaction and collaboration, these groups experiment with various technological and institutional innovations, thereby tackling local agricultural challenges. This experience illustrates the importance of institutionalising a space where knowledge can be co-created

This case study zooms in on multi-stakeholder processes in the East and Central Africa (ECA) Action Area or Flagship that were launched on 20 May 2013 in Bukavu, DR Congo. The ECA Flagship encom-passes the Rwanda, DR Congo, Burundi, Uganda, Kenya and Ethiopia Action Sites. More specifically, the case study describes and reflects upon the first two years of CGIAR Humidtropics in DR Congo. aiming to outline the multi-stakeholder process as it unfolded and highlight lessons that can be learned from this.

The quality of rural extension and advisory services is a crucial element in fostering innovation and rural development. This article aims to clarify the concept of quality of rural extension and to develop a preliminary theoretical framework. An ample literature review was conducted in search of articles on service quality and quality of rural extension and advisory services. The first part presents the main results of the literature search on quality of extension services. The definition of quality is not universal.